Chemicals vary in usage depending on the time of year, billed in addition to service charges. Additional cleanings are upon request only billed separately. Pool cleaning days will be assigned by Pack Pools, Inc. and are subject to change. Weather conditions may effect the service dates of your scheduled cleaning. Adding or draining water from the pool is not included in our service program.

Repairs and/or maintenance of pool equipment are not included in cleaning services and billed separately. The cleaning services technicians are on a daily schedule, time constrains prevent us from performing any repairs during weekly cleaning visits. Cleaning service technicians will inform the service department of defective equipment and leaks, customer informed accordingly. Service calls require customer’s approval and are subject to credit card policy.

John Pack Custom Pool’s service maintenance program is designed to supplement the homeowner’s daily maintenance routine. Swimming pools should be checked daily and our service alone does not and cannot provide the total maintenance without homeowner participation or additional service as is required. Pack Pool’s service options offer basic functions of maintenance and chemical testing. Our visits do not replace the need to follow proper pool care as detailed by the manufacturer for their product and general pool care guidelines. Please check your pool daily or more frequently as needed for proper care.